FAQ’S and CONTACT US
Please scan our commonly asked questions below to see if your question has been answered. Another option is to look for the little orange circle in the lower right to see if your question is answered in our knowledge base. Otherwise, you may use the contact form at the bottom of the page.
1. Why did the Telebehavioral Health Institute rebrand itself to be called “Telehealth.org” in August of 2021?
Over the years, we have noticed a fair amount of confusion about our name as competitors have come into the marketplace and developed names that are remarkably similar to ours. To continue differentiating ourselves from these competitors, we have rebranded. We are retiring the name Telebehavioral Health Institute to our new name, Telehealth.org. It may be of note that before 2017, we were also known as the Telemental Health Institute.
Telehealth Services Available at TBHI
1. What is telemental health? How is it different from telebehavioral health?
Service can be delivered in “real-time” using the telephone, interactive video conferencing, or through “store and forward,” which relies on the transmission of images and data for review at a later time. Telebehavioral health can also involve email, text messaging, and a wide range of other software applications to facilitate access and data transfer. Devices can run from desktop computers on carts in hospital settings to smart devices such as tablets and smartphones. Telebehavioral health can also include storage services on the “cloud” and everything in between.
An older term for this service is “telemental health.” This older term has been replaced with “telebehavioral health” by the US Federal Office of Health and Human Services (HHS) to refer to the telehealth services delivered to the combination of substance use and mental health clients and patients. The new term is an attempt to de-pathologize and de-stigmatize health care for people struggling with any one of these disorders. Many other terms are also used, including teletherapy and telepsych. Regardless of the term or the methods used to reach clients and patients, healthcare’s legal and ethical issues remain the same. Those are the fundamentals taught at Telehealth.org.
Maheu, M. M., Pulier, M. L., Wilhelm, F. H., McMenamin, J. P., & Brown-Connolly, N. E. (2004). The mental health professional and the new technologies: A handbook for practice today. Taylor & Francis.
2. How can I practice both legally and ethically online?
The first step mandated by all ethical codes in health is for professionals to demonstrate “competency.” Competency is formally recognized by training with a credentialed institution. Telehealth.org is approved by these leading United States mental health professional associations for continuing education or continuing medical education (AMA, AOA, APA, NBCC, ASWB, and NAADAC). It also is internationally recognized as the industry’s leading private training organization and consultation organization. We make your start-up processes easy by being available online using digital or desktop devices. Our evidence-based, competency-based training provides the foundation you need to avoid common pitfalls and prosper with telehealth and teletherapy.
3. Can I practice across state lines?
Yes. To learn how to practice over state lines legally and ethically, we recommend the 1-hour webinar, How to Legally Practice Over State Lines with Telebehavioral Health and Telemental Health.
4. Do you help me choose the right technology for my work?
Absolutely. Telehealth.org offers a variety of webinars, courses, and certificate programs at three levels (described below) to assist with your decisions regarding how to choose a video, telephone, email, text messaging, and cloud storage companies; required documentation, protocols for clinical, legal, and ethical risk management. We’ll give you many short checklists to help keep you organized through the process; suggest questions to ask vendors, accountants, and attorneys to minimize your other professional expenses. We will supply you with templates for practical use, such as intake forms, progress notes, termination notes, and informed consent legal clauses to consider for your informed consent documents and processes. We will help you develop the vocabulary and system knowledge to ask the right questions of the right authorities to get the answers you need to comply with most state, provincial and federal laws in the United States, Canada, and in many other countries worldwide.
5. Are responsible professionals really working online?
Millions of telehealth sessions are being delivered every year in the United States, and worldwide numbers are much greater. Many single-payor countries (i.e., Australia, New Zealand, Great Britain) have been practicing telehealth for decades. At TBHI, you will be able to access over 4,500 journal articles and books that form the evidence-base for telepractice in behavioral health.
6. I have specific questions about telepractice. How can I get my question(s) addressed?
Our training addresses the common questions and decisions required in behavioral telepractice. We have distilled the most crucial information into a series of webinars, digital courses, in-person training experiences to earn a certificate – in various topics, and a Professional Certificate at three levels. You have the choice of working online or attending live- training. At Telehealth.org, you have three options to get specific answers to your questions.
- Through Telehealth.org’s Twitter account @telehealth.org, Learners are invited to tweet questions and have them answered in a place where other professionals can benefit from the information. Join Telehealth.org with the “Telehealth Board Certified Telehealth Professional Level III Training Package” to ask and receive live answers to your questions in monthly telephone-based meetings.
- Direct consultation with one of our Staff. Telebehavioral health consultation through our team of world-class consultants can be arranged by sending your request below. Our extended network of consultants cover topics of potential focus include specialty needs assessment, community outreach, workflow analysis, ergonomic optimization of office settings, equipment recommendations, reimbursement systems, software set-up, and legal consultation.
How Is Training Offered at Telehealth.org?
7. What is the Telebehavioral Health Institute?
- On-Demand Specialty Topics (Live Events & Recordings) — inexpensive, timely, and topic-focused 1-hour discussions to keep you up-to-date and fully informed of legal, ethical, and regulatory updates, industry developments, and other cutting-edge topics. They are accessible by computer or smart device, both in a LIVE format and afterward, in recorded form through our On-Demand Library. All webinars include a CME or CE hour that is recognized by most state and provincial licensing boards.
- Certificate Training Programs — training to instruct you in the latest evidence-based fundamentals, models, strategies, and technologies used in telebehavioral health. Three programs are available: 15-hours, 36-hours, and 76-hours depending on your needs. After completing each level of this specialized, competency-based training, graduates will be eligible to apply for the Board Certified Telehealth Professional (BCTP®) designation.
- Based on a detailed set of interprofessionally-derived competencies advanced by the Coalition for Technology in Behavioral Science (CTiBS), Telehealth.org offers training that is 100% compliant with published CTiBS competencies requirements, which are the most highly researched and published anywhere in the world.
- Telebehavioral Health Consulting – Besides providing training to professionals, Telehealth.org consults with agencies seeking to further develop their telebehavioral health programs, credential providers, and provide other support services. Telehealth.org’s team of experienced consultants can help with strategic planning, reimbursement, technology choices, legal and ethical risk management, and staff development/placement. Telehealth.org also consults with start-up technology companies seeking to develop new verticals in the behavioral health space.
- Non-Profit Sister Organization: Telehealth Institute (TI) – The Telehealth Institute is a California-based non-profit, 501(3)(c) Institute designed to research and develop evidence-based training materials and resources and offer free webinars to the behavioral professional community. Together, Telehealth.org and TI are dedicated to providing guidance, resources, and other support for planning, launching, and thriving with telehealth, telemental health, telebehavioral health, teletherapy, telepsychiatry, telepsychology, distance counseling, online therapy, behavioral telehealth, or mhealth.
16192 COASTAL HIGHWAY
LEWES, DELAWARE 19958-9776
Why does Telehealth.org offer so many hours of training?
As most professionals experienced with the onset of the COVID-19 pandemic, shifting to online service delivery is relatively easy compared to knowing how to prevent and handle clinical emergencies. Offering professional services online legally and ethically requires competence in these areas: clinical protocols based on research and experience in handling emergencies online emergencies, cultural sensitivity, documentation, technology choices, telepresence, legal and regulatory mandates, ethical requirements, mobile health and apps, social media, and practice development. Spending 15 to 76 hours gaining knowledge and skills related to managing legal and ethical telepractice is needed to be competent enough to defend oneself if challenged by a licensing board or a civil court. More importantly, the effort to maximize your telehealth proficiencies will minimize your chance of making clinical mistakes with clients/patients who rely on your telehealth competence and professionalism.
8. When is the TBHI training? How long does it take?
TBHI’s professional training is offered both 100% online and in-person. TBHI’s online coursework gives you access 24/7. You will receive a rich multimedia platform to enhance your enjoyment and learning retention.
- Most of the training is written, following optimal instructional design principles of text-based information with links to primary and secondary source documents, interspersed with images, audio, and video segments to punctuate an important point.
- All video segments follow the American Disabilities Act (ADA) requirements for being available with captions or a transcript.
- To help improve learning comprehension and retention, “Essential Points” in the form of bullet points are provided at the top of many pages to help you initially grasp the important issues and give you clues as to which specific topics are considered important enough to re-address in the post-tests.
- The training is also annotated with footnotes to give you the inside story on several vital issues.
- Courses are self-paced, meaning that you can stop and start them at your convenience.
- A PDF format is available for all print courses if you’d like to carry the PDF to read as you move about your world. Audio and video recordings are available online 24/7.
- TBHI training is self-directed in that it contains several high-quality links to primary source documents throughout the Internet that we’ve assembled for your convenience to deepen your learning.
- The training content has been highly edited by more than 100 reviewers who are professionals in the field, so you can trust that it is accurate, well-written, and easy to comprehend.
- TBHI’s professional training has received many accolades from colleagues, who appreciate our optimized instructional design format, content richness, and superior customer support. To see these comments, look at this testimonial page.
- You can also print your Certificate from our website.
Completing the TBHI training will require approximately the same training time as CME or CE hours offered with each course. For example, a 6-hour course will take about 6 hours to complete, depending on how quickly you read. The course evaluation and post-test will require that you return to the website to respond to a series of questions. Post-tests need to be passed with a grade of 80% or better to get the course completion certificate. (Passing should be no problem. Of the thousands of Learners who have come through our doors, only three needed help with post-tests.)
You can complete all training anytime within six months from the date of purchase of any webinars, single courses, or the Board Certified Telehealth Professional Level I and Level II Training Packages. The “Board Certified Telehealth Professional Level III will give you up to 12 months of continuous access to all coursework, bonuses, and monthly teleconsults for a LIVE- Q&A session with one of Telehealth.org’s Core Faculty. If you need more time to complete your courses, extended access is available for a modest fee in additional increments of 6 months. To extend your access, please click here.
9. Do you offer Continuing Education or Continuing Medical Education?
While you don’t need to earn CE or CME hours to take our training, many professionals must have CE or CME hours for their licensure. Several groups have formally approved Telehealth.org, but if you are unsure whether your licensing board will accept our training, please email them through your Licensing Board’s website. See details: Telehealth.org CME or CE Accreditation.
10. What about international issues? Which countries are served by Telehealth.org?
Telehealth.org has a worldwide reputation for excellence in telehealth training amongst healthcare professions. Telehealth.org is proud to have served registered Learners from these 94 countries to date:
- Cayman Islands
- Costa Rica
- Dominican Republic
- French Guiana
- Hong Kong
- Korea, Republic Of
- New Zealand
- Norfolk Island
- North Macedonia
- Puerto Rico
- Russian Federation
- Saudi Arabia
- South Africa
- Trinidad And Tobago
- United Arab Emirates
- United Kingdom
- United States
- United States Minor Outlying Islands
- Virgin Islands (U.S.)
How Do I Get Help With Telehealth.org Website?
11. When is Telehealth.org's customer service team available?
Our staff is available to answer your questions, change your login, or help you with any other issues. We are also available Monday – Friday, from 8:00 am00, am to 5:00 pm, Pacific time, by email, live chat, or telephone appointment. To be given a telephone call from our staff, just send us a note through our Contact Center and suggest a few good times for us to reach you. We’ll be happy to answer your questions or even give you a “walk-through” of our facility if ever you get stuck.
Just send an email using the form below to get the fastest response whenever a quick question arises. It will be held until our staff comes in for the next shift. If you need help with a particular course, please be sure to mention the name of the course and supply us with your phone number in case your email address is non-responsive (this happens more often than you might imagine).
12. I missed my paid webinar. What should I do?
We’ve got you covered. All of our webinars are recorded and available for up to 6 months from your date of purchase. You may review the recording through the Telehealth.org Training Center. Please note that it may take up to two weeks to update the course with the webinar recording after an event.
13. I'm having trouble printing my certificates.
Internet Explorer sometimes has problems opening automated certificates, so our first suggestion would be to try Chrome or Firefox as your Internet Browser software. Otherwise, we can email your credentials directly to you as an attachment. Just contact us using the form below, and be sure to let us know if you’re working under a deadline.
14. What do I do if I have any other questions or concerns?
Please contact us by sending a written note using the form below at your convenience. We answer messages during business hours between 8 am – 5 pm m, Pacific time. If you prefer a telephonic response, just let us know where and when to reach you, and we’ll call you. You’ll be answered by our friendly support staff, who is grateful for your feedback and a chance to make it right. We indeed are here to help.
15. Accommodations for Disabilities
The Telehealth.org training materials are written in Arial font to facilitate reading with appropriate alt tags for those who prefer or cannot see images. All audio and video recordings are produced with captions for deaf and hard-of-hearing Learners. PDFs of all training are available for individuals who prefer to print and read training offline. Accommodations have successfully been developed for individual Learners with more specialized needs upon request. They will be considered on a case-by-case basis. Please just use the form below to give us the details of what you need.
16. What do I do if I have a problem with my training?
If anything is amiss, please write using the form below immediately. We have dedicated staff to help you resolve any questions or issues Mon-Fri 8 AM – 4 PM PST. For example, if you need someone to walk you through our online programming, we are happy to call you by telephone to explain where you may need to click while you are on your computer. Once through a few of our pages, you will most likely be like our other Learners and come to understand the logic and convenience of an online, distance learning platform. By the way, we’ve had successful Learners in their 90’s use our system.
17. If I'm not satisfied, can I get a refund?
Refunds are available for any course within 30 days of purchase if you are dissatisfied for any reason. However, there will be a $25 refund fee. Please allow us to remedy any disappointments by writing to us first. Our contact desk is available from Monday to Friday during business hours. If you would like a phone call rather than an email response, please provide times that you’ll be open and where you can be reached. (a telephone number, a mobile number, and direct line including extension if any).
18. Your current pricing is lower than what I originally paid when I purchased it in the last 30 days. Can I get a refund for the difference?
Yes, please allow us up to 15 business days to process your refund. Do not send repeated emails.
How Do I Register?
19. How do I register for training?
20. Do I use a credit card to pay?
Yes, we accept all major forms of credit cards, including Visa, MasterCard, and Discover. For alternate payment options, please contact us using the form below.
For your convenience, we also offer a monthly payment plan option on select programs. After your initial purchase, your credit card will be set up to be charged for that payment amount on that same date for the remaining payments. Paypal purchases are also welcomed.
SPECIAL NOTE: Please inform us of credit card changes. As a courtesy, Telehealth.org will attempt to contact you for a valid credit card number the first time your monthly payment fails to process because of a credit card change. If we can not reach you to update your credit card information, there will be a $45 reinstatement fee. All access to Telehealth.org will be suspended immediately upon credit card failures.
21. Are discount coupons available?
To thank you for taking the time to read all about our program, please accept our offer of 5% off any single training program purchase at Telehealth.org. Use this coupon code: FAQ5 in our shopping cart. (One discount per person, please.)
22. How can I purchase training from a foreign country?
Add any training item to your cart. Near the end of the checkout process, select PayPal as your payment option. PayPal will allow you to use your preferred currency in most cases. If you need assistance with currency equivalence or discounted rates for international training, please contact us below.
Is Telehealth.org Training Right For Me?
23. How computer savvy are your average Learners?
A basic understanding of your computer and how to navigate the internet is all you need to get started. Our courses are user-friendly, and our support staff will help you if you need assistance with our online training facility.
24. What are the completion requirements for the Telehealth.org Certificate Programs?
We have three versions of our Board Certified Telehealth Professional Training Level I, Level II, and Level III. Each Certificate Program comprises individual courses. Within each training, you will be required to complete the necessary reading, post-test, course evaluation, and print the course completion certificate. After completing all your courses included in your Certificate Program, we will need to conduct a “Completion Audit ” to give you a final certificate, badges, and a formal listing on our website for your clients/patients to verify your certificate with Telehealth.org. If you purchased the Telehealth.org training with a payment plan, your account needs to be paid in full before receiving your Telehealth.org Certificate and accompanying materials. Our team requires 3-5 business days from your initial request to complete this entire process. To request your Telehealth.org Certificate Completion Audit, please go to this Telehealth.org audit page.
25. Which Telehealth.org Certificate is best for my needs?
The Board Certified Telehealth Professional-I ( BCTP-I) is best for you if you work within an agency setting that is already organized to legally and ethically practice telebehavioral health. Your technology has been chosen, vetted, and installed by professionals and perhaps even your agency’s Information Technology (IT) staff. Your legal office has approved an entire informed consent process and document for working with clients and patients. Your clinical team has developed a well-defined emergency plan based on local community resources. An integrated response system is in place if an emergency arises at the client/patient site. Your supervisors know what might go wrong, and contingency plans are in place. Your malpractice carrier is on board, and you have the appropriate malpractice policy in place. Your billing staff already knows the proper telebehavioral health billing codes, place of service designations, and telehealth modifiers. You just need some basic legal, ethical and clinical information about how to think about what has been organized for you. You will benefit from the fundamentals to help you think through the issues to see the bigger clinical picture and deliver responsible, professional care.
The Board Certified Telehealth Professional-II (BCTP-II) Training Package training is best for you if you need to do all the above independently, without an IT department, legal office, billing staff, or clinical staff or supervisors to help you think through the issues. The Level II program will help you: choose your technology, decide whether or not to use videoconferencing, email, text messaging, and other modalities; set up your virtual office and clinical protocols to follow current telepractice guidelines, and learn how to get paid for your services. BCTP-II is inclusive of BCTP-I.
The Board Certified Telehealth Professional-III (BCTP-III) Training Package is best for you if you are a Program Director, Manager, Supervisor, or another decision-maker who needs in-depth, practical, and actionable telehealth training. It also is the best program for small group or independent practitioners. Available to you for an entire year, you can pursue your training at your convenience, completing topics as your need arises. Level III is inclusive of Levels I & II. Get it all at one deep discount, and be sure to have full access whenever you need it during the entire year after registration.
26. Can I start with a Board Certified Level I Training Package, then change it later?
Absolutely. To make changes to your training package, please contact us using the form below. Behind the scenes, changing your training program requires staff time and supervision. An administrative fee of $45 will be charged for implementing changes after the initial purchase (excluding webinars).
27. Which title will I earn when I complete Telehealth.org’s Certificate Program?
Earn your certificate as a Board Certified Telehealth Professional-I, II or II (BCTP-I, II or III) *. This designation** is increasingly used to recognize our graduates for having completed the most comprehensive and research-based post-graduate training program available anywhere today.
*Certification Mark Pending
**Fees for this credential are included in the fee for your Telehealth.org training. Testing for the credential is accomplished by passing each course’s post-test with an 80% or higher grade. Post-tests can be taken as many times as needed within the paid access period. Extended access periods are available with a modest fee. This credential is valid for three years and requires annual renewal for a fee of $40 per year. Annual renewal requires an additional 3 hours of training from Telehealth.org.
28. How do I get my certificate?
29. Who teaches the courses?
Telehealth.org has earned the respect of many industry leaders who have chosen to be on our faculty by developing coursework, participating in webinars, or joining us for online conference interviews about specialty topics. Please feel free to review our faculty page. (If you have specialized telehealth experience and would like to join our faculty by offering a specialty course or webinar, please send us a note below, along with your course outline and Curriculum Vitae.)
30. How do On-Demand Specialty Topics work?
On-Demand Specialty Topics cover updated hot-topic items, helping you obtain the basic information about areas such as secure web-based communication and innovations in behavioral health. The webinars are held live online but also recorded for your convenience. Upo 6 months after the purchase, you will have access to your webinar materials, including a recording, slides, and often, a handout.
Live webinars also allow you to join our Telehealth.org Private Training Discussions, where you can ask questions and interact without other Learners. Telehealth.org slide decks are all available for viewing in your webinar course materials as an interactive slide deck.
31. How do I get my CE or CME Hours?
Once you have completed the training, including the required reading, course evaluation, and post-test, you can print your course certificate by choosing the ‘Course Certificate’ option in the navigation menu. Please note, the certificate will print your name as listed in your training account. It is recommended that you check your name in your profile before printing your certificate.
32. How do the Telehealth.org BCTP-I, -II, or -III Certificates compare with other available telehealth certificates?
We welcome all such questions and appreciate the opportunity to tell you how we shine. Here are 12 reasons why Telehealth.org surpasses any competition:
- Certificate vs. Certification? Many privately-held training facilities offer “Certifications” when they should not. According to commonly accepted standards, large federal groups such as the US government federal behavioral health care arm known as the Substance Abuse and Mental Health Services Administration (SAMHSA) or the National Institute of Drug and Alcohol (NIDA) can offer “certifications.” Private groups such as Telehealth.org and its competitors should offer “certificates” but not “certifications.
Telehealth.org offers a “Certificate” as it is supposed to. It has offered a Certificate since 2009. Telehealth.org not only teaches proper terms and their uses, but we walk our talk and offer legitimately can offer.
- Founder’s Breadth of Knowledge. Telehealth.org’s founders are three licensed industry leaders who offer you a far-reaching breadth of information: Malene M. Maheu, PhD, Myron Pulier MD, and Joseph McMenamin MD, JD. Together, they offer the experience and breadth of knowledge that can only come from decades of interprofessional collaboration from the perspective of a psychologist and MFT, psychiatrist and physician, and medical attorney — all of whom have more than 30 years of telehealth specialization. Combined, they represent more than 3/4 of a century of experience in dealing with interprofessional telehealth issues.
- Training Experience. Dr. Maheu alone has trained more than 59,000 professionals in telemental health / telebehavioral health, both online and in-person. Her ability to answer questions / point you to available resources is unmatched. (Training is not just about organizing materials to be studied. It is about making discussions engaging, anticipating questions, and offering a range of resources to help you get where you want to go.)
- Publications. Telehealth.org faculty doesn’t just read other people’s articles to write a long-term paper for you to read. Telehealth.org faculty has conducted some of the foundational Telehealth.org literature and continues to do so every year for decades. Telehealth.org Founders’ publication and speaking histories say it all. Just for one, Dr. Maheu’s publication spans three decades. Often the lead on a research team, you will find here the first author on many of her peer-reviewed books, book chapters, and journal articles. (As you review that list, consider the hours of research and information-rich collegial discussion that goes into each one of these publications.)
- Faculty. Telehealth.org is the only training center that can address the full breadth of concerns in detail with a faculty that spans over a dozen professions with several specialty topic areas. Whether from the point of view of elected Senators to past Presidents or CEOs of National Professional Associations to telehealth lawyers, practitioners, or researchers, Telehealth.org brings you a host of industry leaders who all speak in one voice. Their messages are delivered in discussion to one of Telehealth.org’s core faculty to help you avoid the many confusing, contradictory information sources available today. To the best of our ability, we offer you a single, clear message about legal and ethical approaches to your telepractice, back that up with a plethora of research and resources, and in our more advanced programs, invite you to share your thoughts with our Faculty in return.
- Telehealth.org Organizational Structure. Telehealth.org teaches compliance. Telehealth.org itself then is compliant with state and federal laws regarding corporate structure and tax filings. We are organized as an LLC in Delaware. In other words, we walk our talk about compliance.
- Liability Insurance. Telehealth.org carries liability insurance from Lloyds of London. By choosing to protect itself, your program, and your course records with the best of the best liability protections available for digital liabilities, Telehealth.org will be standing for a long time. You can count on us to be here if your licensing board or a civil court wants to examine your records.
- CMEs and CEs. Telehealth.org has passed muster with medical continuing medical education and continuing education for physicians, osteopathic physicians, physician’s assistants, nurses, nurse practitioners, psychologists, social workers, counselors, marriage and family therapists, and addictions specialists. Professionals today are expected to be interprofessional. Telehealth.org has led the march to be approved by all these professional groups – and has successfully maintained its formal approval by all such groups. Telehealth.org’s CME and CE programs are unaffiliated with any groups who may exert competing agendas.
- LMS Software. Telehealth.org courses are set up to be user-friendly using state-of-the-art software to make it easy. Multimedia learning experiences keep you interested and engaged. A basic understanding of your computer and how to navigate the internet is all you need. (Many Telehealth.org competitors will simply send you a dry PDF to read. PDFs are available at Telehealth.org as well, but there’s a lot more available if you want to learn, too.) Once completed, all your course completion certificates are digitally generated with a unique identifier code by our software, which cannot be altered. Upon subpoena then, we can retrieve any of your records without a problem. We also house our Digital Learning Center on a dedicated server, which means it does not share digital space with any other company. Again, your records are much safer within our firewalls.
- International and Inclusive. Telehealth.org is a global, interprofessional organization that has trained professionals with various settings, orientations, abilities, and designations. For instance, some of our Learners have been deaf or hard-of-hearing. Some are well into their 90’s. Some use adaptive devices because of limited vision. Many speak English as a second language. Given that we serve Learners from 109 countries, we are developed by professionals with international awareness and sensitivities. While we often describe United State’s law to explain core issues, our global community appreciates that our examples include other countries. For example, our Canadian colleagues recognize and comment that we often describe Canadian laws such as PIPEDA when discussing privacy.
- Monthly Group Consultation. Rather than simply forwarding dry PDF files for you to read, Telehealth.org faculty is available to address your specific questions about any aspect of telehealth – every month. With Level II training, you can join a small group on a monthly group teleconsult to rub digital shoulders with like-minded colleagues. Bring all your questions to have our faculty quickly and easily unlock answers to questions that may take you weeks to research on your own.
- Customer Service. Last but not least, Telehealth.org offers top-notch customer service. Our support staff is available by email, telephone, and video to help you if you need assistance with any aspect of Telehealth.org’s Digital Training or billing during business hours between 8:30 am – 6 pm, Pacific Time. Please fill out the form below to reach us.
To see a variety of thoughts voluntarily shared by some of our grads, please visit this page. As you can see, we welcome the opportunity to tell us about the years of quiet, behind-the-scenes work we have undertaken to make your learning and consulting experience safer, easier, and more productive.
33. Do you have any other policies that might relate to me?
Yes, you may wish to know that Telehealth.org does not discriminate against any group concerning service, program, or activity based on gender, race, creed, national origin, sexual orientation, religion, or age. We also do not advocate for any single modality of treatment that is discriminatory or likely to cause harm to clients or patients based upon currently accepted standards of practice. Telehealth.org reserves the right to refuse service to anyone for any reason. Our goal is to train you to treat any client or patient in an ethical and clinically sound manner consistent with the code of ethics of all our accreditation organizations.
Can I get private consultation to help answer specific questions about my telehealth services?
Whatever your setting: university, college, community mental health organization, chemical dependency treatment group, crisis intervention team, primary care office, medical team, residential treatment facility — whoever you are, wherever you are, and whatever your priorities, the Telebehavioral Health Institute (TBHI) has the experience to give you immediately actionable answers.
TBHI can help you organize, prioritize and maximize your telehealth services to augment existing medical or behavioral programs with a strong foundation in legal and ethical compliance and competencies. It can help you optimize your resources to develop needed:
- Documentation (including informed consent, intake, and other forms and associated policies)
- Staff Training
Choose the consultation package that suits your need and budget. Let TBHI help you develop a scalable telehealth service and a competent workforce using evidence-based strategies to be sustainable and successful.